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Eligibility Criteria: Our 7-day return policy is applicable only if the product falls into the following categories: not delivered as shown, received damaged, not working as intended, or has a manufacturing defect.
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Notification Period: Customers must initiate the return process within 7 days of receiving the product. Any return requests beyond this period may not be considered.
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Damaged or Incorrect Product: If a product is delivered in a damaged condition or if it is different from what was shown on our website, customers should notify us within the stipulated 7-day period.
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Non-Functioning Product: In cases where a product is received and found to be not working as it should or experiencing malfunctions, customers must inform us within 7 days of receiving the order.
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Manufacturing Defect: If a product displays manufacturing defects that affect its usability, customers are eligible for a return within 7 days of receiving the item.
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Return Process: Customers must contact our customer support team to initiate the return process. We may require photographs or other evidence to assess the situation.
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Returned Product Condition: Returned products must be in their original condition and packaging, including all accessories and documentation. Products that have been tampered with or altered may not be eligible for return.
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Refund Options: For approved returns, customers can choose to receive a refund in the original payment method or opt for store credit.
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Return Shipping: Return shipping costs for approved returns will be covered by us. We will provide instructions for the return shipping process.
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Refund Processing Time: Refunds will be processed within a reasonable timeframe after the returned product is received and inspected. Processing times may vary based on the payment method and financial institution.
Note - Shipping may take minimum 2 days to maximum 7 days depending on the delivery location and available delivery partner services.